Troubleshoot audio or video bug with uploads on YouTube

If you're having problems with the sound or video of your upload, try these troubleshooting steps to solve the issue.

Audio issues

Sound and video are out of sync

Make sure the durations of your audio and video tracks are the same. If your audio runway is shorter or longer than your video, your audio and video may non sync correctly.

To edit your sound and video tracks, use a video editing software before uploading your content to YouTube.

Audio plays on a computerbut non on a mobile device

If your video'south sound is playing correctly on a computer but non on a mobile device, your audio may take poor mono compatibility.

Videos oftentimes have stereo audio, which contains audio for left and right speakers (like headphones). Most mobile devices just have ane speaker. When your mobile device plays stereo audio, it has to convert it to mono (single speaker) audio before your video plays.

If the audio in your video has poor "mono compatibility", the mono conversion process can reduce the audio quality or mute the audio. This problem often happens when several audio recordings are used into one video.

Make certain your audio is "in phase."

Other audio or video bug

Editing your video's settings can solve common sound and video issues. To review and change your video'southward settings:

Open the video in a video editing program

To open up your raw video, use a video editing program on a calculator. If you recorded your video on a mobile device, you lot tin can open the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings match our recommended upload settings.

Video settings:

  • Pinch Type: H.264
  • Frame Charge per unit: 24, 25, 30, 48, l, sixty FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are also acceptable.
  • Data Rate: Automatic
  • Key Frames: Automated
  • Frame Reordering: Unchecked

Audio/Audio settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Salvage and export

Once the video has the recommended settings, re-upload the video on YouTube.

Video issues

New video can't be played in higher qualities (4K, 1080p)

When you upload a video, information technology will initially be processed in a low quality. This process helps you lot complete the upload flow faster. Higher qualities, such as 4K or 1080p, can take more fourth dimension to procedure. While this processing happens, your video may seem to be missing college qualities for several hours.

If you'd similar new uploads to be available in all qualities, try uploading your video as unlisted first. Yous can afterwards make your video public once all qualities are bachelor. Learn more about video quality for new uploads.

Note:Higher qualities like 4K may not be bachelor on specific devices or browsers because of platform limitations.

Colors aren't displaying correctly

If colors aren't showing correctly, make sure your video's transfer characteristics, color primaries, and color matrix coefficient metadata match how the video was mastered.

  • Non-HDR videos: Use BT.709
  • HDR videos: Acquire more

If colors all the same aren't rendering correctly, it may be due to your browser or device. To isolate the problem, examination your original video andyour YouTube upload on other browsers.

Other audio or video bug

Editing your video's settings can solve common audio and video problems. To review and change your video's settings:

Open up the video in a video editing plan

To open your raw video, utilize a video editing program on a computer. If y'all recorded your video on a mobile device, you can open up the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings match our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Rate: 24, 25, thirty, 48, 50, 60 FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are also acceptable.
  • Data Charge per unit: Automatic
  • Fundamental Frames: Automated
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample charge per unit: 44100 or 48000

Other settings:

  • Size: Cull the original size of the video

Save and export

Once the video has the recommended settings, re-upload the video on YouTube.

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